TERT PSAP Survey

The Requesting PSAP is responsible for initiating the request for activation and providing guidance and direction to the responding team members. It is strongly suggested that PSAP’s complete a PSAP Survey Form prior to the need for TERT. Having the PSAP Survey up-to-date and ready for disaster is a must for quick response. Providing current information will prepare the TERT Team responding to your agency. Quality control should be addressed yearly and particularly when new equipment in implemented. The PSAP Survey can be found in Appendix A of the Standard for Telecommunicator Emergency Response Taskforce (TERT) Deployment.

Below are the recommended minimum data sets for the PSAP Survey and their description.

PSAP Name: Public Safety Answering Point Name (Albuquerque Police Department, Wise County Sheriff’s Office, etc.).

Physical Address: Number and street name, not P.O. Box.

Primary Contact: Person who will serve as the point of contact for the agency.

Secondary Contact: Person who will serve as the second point of contact for the agency.

24×7 Contact Number: A 10 digit number that is answered 24 hours a day, 7 days a week.

CPE Manufacturer: The manufacturer of the communications or terminal equipment located in the PSAP for answering emergency and/or non-emergency calls for service (Intrado, Cascadian, etc.).

CPE Model: The model of the communications or terminal equipment located in the PSAP for answering emergency and/or non-emergency calls for service (Viper, Patriot, etc.)

Mapping Manufacturer: The manufacturer of the agency mapping platform (GeoComm, Microdata, etc.).

Mapping Model: The model of the agency mapping platform (normally has the same name as the manufacturer).

Radio System Manufacturer: The manufacturer of the radio system located in the PSAP (Motorola, Harris, etc.).

Radio System Description: Describe the type of radio system used by the agency (4 channel system, county interoperability, etc.)

Staffing: (Is your staff trained as)

Call Taker only:   A public safety call taker trained and/or certified in accordance with the AHJ policies in receiving, assessing, prioritizing and classifying calls for service (police and/or fire and/or EMS) and operating public safety and/or PSAP communications equipment.

Call Taker Police: A public safety call taker trained and/or certified in accordance with the AHJ policies in receiving, assessing, prioritizing and classifying calls for service (police) and operating public safety and/or PSAP communications equipment.

Call Taker Fire/EMS: A public safety call taker trained and/or certified in accordance with the AHJ policies in receiving, assessing, prioritizing and classifying calls for service (fire and EMS) and operating public safety and/or PSAP communications equipment.

Call Taker, Police and Fire/EMS: A public safety call taker trained and/or certified in accordance with the AHJ policies in receiving, assessing, prioritizing and classifying calls for service (police and/or fire and/or EMS) and operating public safety and/or PSAP communications equipment.

EMD Program: Participates and is certified in (APCO, Priority Dispatch, etc.) Emergency Medical Dispatch Program.