newsletter-september2013.php








National Joint TERT Initiative











Hurricane Sandy aftermath

Issue: 13

September 2013










In This Issue of NJTI

NJTI Panels

TERT Panels in conferences  

Reserve TERT Accessories

 

TERT accessories are available for TERT related conferences. Shipping to your location will be free. The only cost to you will be the outgoing shipping you pay. Click Here for more details.

 

Display panels currently reserved for:

 

Aug. 18-21

Mission Statement

TERT Documents

  

Deployment Testimonials

   

NY-TERT

 

I would start by saying it was a great deployment and a great learning experience in many aspects: to learn from how other centers operate and to be able to learn from those we were deployed with. 

 

John Paffie

Emergency Services Dispatcher

Broome County Office of Emergency Services.


Motivational Corner

   

 Just a

Dispatcher

 

I TAKE A BREATH AS I SIT DOWN,

GOD GIVE ME STRENGTH TO MAKE THIS ROUND

SO MANY LIVES, I HOLD IN HAND,

SO MANY PEOPLE WITH DEMANDS.

MY FIRST CALL, A CHILD IS SCREAMING,

DADDY’S BEATING MOM AND SHE’S NOT BREATHING.

IT’S HARD TO DEAL WITH AND STAY CALM,

THE CHILD YELLS

, “DAD’S GOT A GUN!”

I HAVE TO TAKE CONTROL AND SAY,

PLEASE SLOW DOWN THEY’RE ON THEIR WAY

AS I DISPATCH TO MY DEPUTIES,

“10-47, THERE ARE WEAPONS”

TEN THOUSAND THINGS RUSH THROUGH MY HEAD,

GOD I PRAY SHE’S NOT DEAD.

STAY ON THE PHONE AND TALK TO ME,

AS I RISE TO MY FEET.

THE COPS ARE HERE THE CHILD IS SAYING,

STAY ON THE LINE AS I START PRAYING.

“BE ADVISED HE HAS A GUN,

AND HE ALSO HAS HIS SON.”

NOW I HAVE AN OPEN LINE,

JUST A DISPATCHER IN THE BLIND

“DISPATCH,” I HEARD HIM SAY,

“HIS NAME IS TEDDY AND HE’S OKAY.”

THEY CLEAR THE SCENE FROM THE CALL,

NOT ONE DEPUTY HAD TO FALL.

I TAKE A BREATH AS I SIT DOWN,

THANK YOU GOD, WE MADE THAT ROUND.

I’M JUST A DISPATCHER, CAN’T YOU SEE

JUST A LIFELINE BETWEEN YOU AND ME.

 

Author: Donna Lindsey 

 

 

 

 

 

 

  

Committee Members/Volunteers

Members/Database

Christine Burke

Jim Tanner

Yolanda Callaway

Brianna Fields

Lena Gribb

Michele Blais

Violet Anderson

Cozett Davis

Training Committee

Christine Burke

Lisa Fulton

Linda Davis

Jesse Creech

Brianna Fields

D. Jeremy Demar

Diane Pickering

 Standard Committee

Lynnette Doyal

Brian Burgamy

Linda Davis

Kimberly Burdick

Cory James

D. Jeremy DeMar

Violet Anderson

Legislative Committee

Brian Burgamy

Kimberly Burdick

Website

Jim Tanner

D. Jeremy DeMar

Brian Burgamy

Newsletter

Lisa Fulton

Alejandro Moreno


Quick Links

  

Message from the Editor

Thank you for reading this issue of the NJTI Newsletter. Please feel free to contact me with any comments or suggestions.

 

Sincerely,

 

Cristina Cabrera

North Central Texas Council of Governments

616 Six Flags Drive, Centerpoint Two, Arlington, TX 76011

817-695-9155 ext: 7155

  

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Focusing on the Dispatcher’s Role in Successful Emergency Communications

 

 

 

 

Minutes after the first bomb detonated at the finish line of the Boston Marathon on April 15, recordings show a police dispatcher stepping in to command a chaotic situation: “Units stay off the air! Units stay off the air!” The dispatcher’s order was crucial to ensuring radio transmissions were limited so supervisors could pass along essential information.

 

Jurisdictions nationwide have made strides in emergency communications planning, training, preparedness, and response. COMLs and COMTs have been trained in every State and are being used to manage communications in the field through disasters, storms, and large planned events. However, the staff at Public Safety Communications Centers (PSCC) or Public Safety Answering Points (PSAP) must also manage incidents and implement interoperability solutions. The dispatcher who receives that first call is often the first communications leader-calling out resources, keeping communications running among disparate agencies, and assigning radio channels or talk groups.

 

The Public Safety Communications Center Operations Workshop (OP-PSCC) is a new offering by OEC’s TA Program and seeks to deepen dispatchers’ knowledge of the equipment

 

Another element of the training, and part of a larger national effort, is the need to plan ahead for emergency staffing in PSCCs. When a disaster strikes, jurisdictions immediately recognize the need to call in additional law enforcement, fire, and public safety officers. Field personnel often forget that employees within the communications center are also dealing with a flood of demands. Storms and major events inevitably bring a sustained spike in call volume. When the impact of the event lasts several days, telecommunicators will need support and relief.

 

The need for a system to provide operational support to communications centers and their personnel became especially clear during hurricanes Katrina and Rita, when operators were not only working multiple shifts without rest, but were also dealing with the storms’ effects on their own homes, families, and communities.

 

In the aftermath of those devastating storms, the Association of Public-Safety Communications Officials (APCO) and the National Emergency Number Association (NENA) worked to create a formal system for States to provide mutual aid during disasters or for large planned events. The National Telecommunicator Emergency Response Taskforce (TERT) is a comprehensive program that supports States as they train, select, and prepare teams of telecommunicators to deploy within a State or to other States. Currently, 15 States have TERT teams, and some of them have been deployed to support call centers during Hurricanes Ike, Isaac, and Sandy, among other events.

 

“It goes back to the adage of who gets called when

 9-1-1 needs help?” says Sherry Decker, National Joint TERT Initiative Co-Chair for NENA.

 

The technical assistance course and the TERT initiative are two ways of ensuring communications center operators are given vital training, tools, and support.

For more information on the PSCC course, visit www.publicsafetytools.info.

 

For more information on the TERT initiative, visit the National Joint TERT Initiative at dev.njti-tert.org

 

 

Kristen Fletcher Writer/Editor OEC Outreach Team

 

  


Request for Testimonials

  

Have you participated in a TERT Deployment? Send a brief Testimonial, to be featured in one of the monthly newsletters to ccabrera@nctcog.org 


New Editor

  

My name is Cristina Cabrera, I am the new NJTI-TERT editor.  I look forward to providing you with exceptional customer service and up to date information.  Please let me know of any changes you would like to make to the information given in this newsletter, as well as feedback.

 

Cristina Cabrera


What’s Happening in Your State 

16 Deployable23 In Progress–11 Inactive

Enlarge

  

Indiana TERT 

Indianapolis TERT Basic and Team Leader  

 

Indiana TERT held their first set of TERT Basic Awareness and Team Leader courses during the week of July 22nd in South Bend and Indianapolis.  The program is well on its way to becoming active, and the dedication, excitement and support of becoming part of the TERT program is strong with the Telecommunicators throughout the state.  I was fortunate in being a part of their state program, as they reached out to Texas TERT for training.  At the end of the week, 62 people were trained in Basic Awareness and 35 were training in Team Leader.  That is a great start!  I want to wish nothing but the best for the great people of Indiana as they continue in getting their TERT program official. 

 

 


   Jason Smith, ENP

  NCTCOG Regional 9-1-1 Program

  Texas TERT – Communications Liaison

 

South Bend TERT Team Leader class

 

 

 South Bend TERT Basic class

  

  

 

New Hampshire

  

The NHTERT Board of Directors elected and appointed their Chairman, State, Regional Coordinators and Deputy Regional Coordinators for two year terms at the June meeting:

 

NHTERT Chairman 2013-2014: Chief Phil Tirrell, Southwest Fire.

NHTERT State Coordinator: Tom Andross, Grafton County.  

 

North Region:

Coordinator: Supervisor Tony Stiles, Grafton County.

Deputy: Dispatcher Michael Weden, Grafton County.

 

East Region:

Coordinator: Deputy Chief Joe Sangermano, Southwest Fire.

Deputy: Lt. Kevin Kennedy, Southwest Fire.

 

Elected at Annual Meeting in April:

Secretary/Treasurer: Bonnie Johnson, Southwest Fire.

Directors: Dispatcher Nikki Wheeler, Belmont Police.

 Dispatcher Thayer Paronto, Grafton County.

 

 

New York

 

 

 

Plenty of openings remaining for the next round of TERT training in New York State, October 1, 2, 3, and 4 in New York City, sponsored by FDNY. TERT “Deployment Awareness” on October 1 and 3, and TERT “Team Leader” on October 2 and 4. I anticipate a run on the remaining spots in each class once summer is over and September arrives, so if you’re interested in attending, get registered asap.

A big thanks to Allegany County for sponsoring our second (and most likely final) TERT training session for Fall 2013. The classes will be held at Allegany County 911 on November 14 & 15, 2013, and Allegany County will be picking up coffee, snacks, and lunch for all attendees on both days. Thanks Allegany County! 

Remember, training is being provided FREE OF CHARGE to staff members of NYS based PSAP’s and Emergency Communications Centers. E-mail ddemar@monroecounty.gov to register or for more information.

Interested in becoming a Regional Trainer for NY-TERT?  We’re currently looking into a TERT “Train the Trainer” instructional class, to be held sometime in the Spring of 2014. This will more than likely be a two day “workshop style” class, which will prepare participants to deliver TERT training in their own jurisdictions. If you have an instructional background and you’re comfortable presenting material in front of large groups, e-mail ddemar@monroecounty.gov with a letter of interest and a copy of your resume.

As always, for the most up to date information on everything NY-TERT, check out the official NY-TERT blog at “nytert.blogspot.com” or “LIKE” us on Facebook at “facebook.com/nytert”

D. Jeremy DeMar, RPL, ENP, COML
New York State Deputy TERT Coordinator 


Training Schedule

  

  

Upcoming Training

  

TERT Train the Trainer

Location: NCTCOG 9-1-1 Training Room

Date: September 25-26

  

TERT Team Leader

Location: NCTCOG Regional Forum Room

Date: September 24th

Time: 8:30am-5:00pm

  

TERT Basic Awareness Training

Location: NCTCOG 9-1-1 Training Room

Date:  Monday, September 23

Time: 8:30am-5:00pm

 

  

TERT Basic & Team Leader

Location: Ocala PD, 402 S. Pine Ave. Ocala, FL.

Date: Basic- Sept. 25th Team Leader- Sept.. 26th

  

TERT Team Leader & Basic

Location: Orlando PD, 100 George DeSalvia Way

Orlando, FL.

Date: Basic- Sept. 18 Team Leader- Sept. 19

  

 

TERT Team Leader

Location: ACOG, 21 E Main St, Oklahoma City, OK.

Date: September 5th

      

TERT Basic & Team Leader

Location: OCALA PD, Marion County, Florida

Date: September 25 & 26

  

TERT Basic

Location: NYC

Date: October 1 and 3rd

  

TERT Team Leader

Location: NYC

Date: October 2nd and 4th



5 Minute Training

  

 

  

 

Requesting PSAP Assistance 

 

 

Each year across the country communities experience disasters of all kinds. Knowing the burden this can create for PSAPs managing the call volume generated during these situations and understanding the stressors placed on the dispatchers/call takers living in those communities, it is perplexing how few times we reach out to one another for assistance. It is these circumstances for which the TERT (Telecommunicator Emergency Response Team) program was developed.

 

 

It is critical to the success of the deployment that the PSAP keeps their State Coordinator and the EMA office up to date; notification of team check in, advising of any problems regarding TERT personnel and informing the EMA when the situation is stabilized and assistance is no longer needed. At the conclusion of the TERT deployment the PSAP ensures completion of all deployment review forms.

 

This resource was put in place to ensure continuity of operations in PSAPs during critical events. Don’t hesitate to provide relief to your employees, even for a short period of time, so that staff members who live in the community have time to deal with their own challenges. By doing so, we enable our call takers/dispatchers to report back to duty ready to provide their community the same high level support they normally deliver.

 

 

 

 

 

Monica Million, ENP

Operations Manager

Grand Junction Regional Communication Center

 

 

 

 

 







NJTI-TERT





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