Issue: 29
June 2015
In This Issue of NJTI

NJTI Panels

Contact Laura Litzerman to reserve TERT Panels



WA APCO/WA NENA Chapter Conference June 22,2015 – June 26, 2015


NENA Conference: June 27-July 2, 2015


APCO Conference: August 15-19, 2015


Mission Statement

TERT Documents



Motivational Corner

The Success of Teamwork


Coming together is the beginning.

Keeping together is progress.

Working together is success.


~Henry Ford~



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Work Group

Quick Links

Request for Tesimonials
Have you participated in a TERT Deployment?  Send in a brief testimonial, to be featured in one of the monthly newsletters to Laura Litzerman

Message from the Editor

Thank you for reading this issue of the NJTI Newsletter. Please feel free to contact me with any comments or suggestions.

Laura J Litzerman
616 Six Flags Drive,
9-1-1 Program
Arlington, TX 76011

Train, train, train: waging a war against complacency


Depending on where you reside in the country, you’ve seen your share of violent weather over the course of the last few weeks. Torrential rain, severe thunderstorms, tornadoes, and severe flooding have plagued many parts of the south and Midwest. Other areas of the country have seen little if any inclement weather. For the most part, PSAP’s and Emergency Communications Centers throughout the United States are accustomed to dealing with the added call volume and periodic service outages associated with these types of events.


Historically, TERT trained professionals have been called upon when disasters on the scale of Katrina and Sandy strike. Fortunately, we don’t see natural or even man-made disasters of this magnitude all that often. The infrequent nature of these mega storms presents one of the biggest challenges for the TERT State Coordinator.


TERT State Coordinators are truly champions for the cause. They are the driving force behind the initiative in their respective states. Often, the only time TERT trained professionals around the state hear TERT related news outside of a planned deployment is when TERT State Coordinators send out periodic correspondence, like the bi-monthly newsletter or training announcements. Unfortunately, even with periodic interaction from the TERT State Coordinator, if TERT trained personnel aren’t being called upon every so often to assist neighboring PSAP’s following an emergency, it’s easy for those personnel (and their agency or department heads) to become complacent. As the old saying goes; out of sight, out of mind.


To keep the importance of TERT fresh and relevant in the minds of TERT trained responders throughout the country, TERT State Coordinator’s need to do a couple of things. First, check in periodically with your designated contacts at the individual county level. Make determinations on the need for additional training, and promote the availability of FEMA’s IS-144 as a FREE online solution to train newly appointed personnel. Bring TERT Team Leader’s from your state together and conduct mock deployment drills. Work with local or state emergency operations centers to incorporate elements of a TERT response into their training programs.


For the TERT mission to be successful, preparedness, awareness, and training are key. Keeping the ideals of the initiative top of mind at all times for all responders is the only way to ensure its continued success.


Serving you and the initiative,


Jeremy DeMar, RPL, ENP, COML



National Joint TERT Initiative Facilitates Dispatcher Mutual Aid Teams
The National Joint TERT Initiative (NJTI) is a partnership between APCO and NENA that has worked to develop the many facets of a Telecommunicator Emergency Response Taskforce (TERT) program and to help states develop who do not yet have an active TERT program. TERT involves a comprehensive program that includes assistance to individual states in developing programs that would lead to the establishment of predetermined and selected trained teams of individuals who can be mobilized quickly and deployed to assist communications centers during disasters.   

TERT Certified Volunteers Needed     

Jeremy DeMar if you’re interested in volunteering at the NJTI-TERT Booth during the NENA Conference in Denver! 

In need of 1 person at the booth at all times, however  preferred are two people at all times.


Monday, June 29, 2015


10:00 am – 11:00 am

11:00 am – 12:00 pm

12:00pm – 1:00 pm

1:00 pm – 1:30 pm


Tuesday, June 30, 2015


10:30 am – 11:30 am

11:30 am – 12:30 pm

12:30 pm – 1:30 pm

1:30 pm – 2:30 pm

2:30 pm – 3:30 pm

3:30 pm – 4:00 pm


Upcoming Training


Caspio is an online interactive database for TERT member training information.   TERT State Coordinators (or designee) input TERT Training Roster information after course completion. Contact Laura Litzerman for updated username and password


5 Minute Training

How One State Recommends  Immunizations for Natural Disasters