National Joint TERT Initiative


Issue: 11

July 2013

NJTI Panels

TERT Panels in conferences  

Reserve TERT Accessories

TERT accessories are available for TERT related conferences. Shipping to your location will be free. The only cost to you will be the outgoing shipping you pay. Click Here for more details.

Display panels currently reserved for:

July 21-23

Aug. 18-21

TERT Clothing  


Mission Statement

TERT Documents

Deployment Testimonials



Deploying to another agency to help dispatch is not easy, but I met so many wonderful people and I can’t tell you how many times after finding out I was from Texas people would say “God bless you for coming to help us out.”  It truly was an eye-opening experience. You may be asking, “Would you do it again?”  The answer would be ABSOLUTELY… just hopefully TERT will not be needed any time soon.

Steven Jones

Baytown Police Department

Motivational Corner


Just A Voice

You don’t know who I am; to you I am just a voice.

It was me who took your frantic call, when you had no other choice.

I spend many hours waiting, to help when you’re in need.

“Send help to me, please get them here is often what you plead.

To do my job is complex, but only a few tools are a must

Put your faith in me, I am the one that you can trust.

My ears are a necessity; my mouth a mighty sword

I must use my ears to listen, and then choreograph every word.

I am the protector of this land; I take pride in what I do

I am here to listen and do what is best for you.

The day you place a call to me, might be the worst day you ever had

At least today you know, I too was feeling sad.

I take your problems home with me, I know that’s not so good,

But as you felt your tragedy it was by your side I stood.

I walked with you to the door, to let them into help,

I guided you to safety, when all alone you felt.

It is not often we hear praise or even simple thanks,

But the cookies and cards are plenty through police and fire ranks.

The day you placed your call, and I picked up the phone

I hope I made you feel safe and showed you you’re not alone.

Remember who I am, I am not just a voice

I am the 911 Dispatcher you called when you had no other choice.

Author: Tracy Eldridge

Rochester, MA Communications Center


Committee Members/Volunteers


Christine Burke

Jim Tanner

Yolanda Callaway

Brianna Fields

Lena Gribb

Michele Blais

Violet Anderson

Cozett Davis

Training Committee

Christine Burke

Lisa Fulton

Linda Davis

Jesse Creech

Brianna Fields

D. Jeremy Demar

Diane Pickering

 Standard Committee

Lynnette Doyal

Brian Burgamy

Linda Davis

Kimberly Burdick

Cory James

D. Jeremy DeMar

Violet Anderson

Legislative Committee

Brian Burgamy

Kimberly Burdick


Jim Tanner

D. Jeremy DeMar

Brian Burgamy


Lisa Fulton

Alejandro Moreno

Quick Links

Message from the Editor

Thank you for reading this issue of the NJTI Newsletter. Please feel free to contact me with any comments or suggestions.


Alejandro Moreno

North Central Texas

Council of Governments

616 Six Flags Drive

Arlington, Texas 76011


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It’s Just What We Do

Aubrey Scanlon

Communications Manager

Cleveland County Sheriff’s Office

Severe weather is a way of life in Oklahoma. In the comm. center, we look upon the storm season with a  mixture of anticipation and dread. Several tornadoes have impacted our county directly in the last nearly 15 years so it is not new to us. We discuss, we practice.
Still, you never feel quite ready when the real deal is finally here. Nothing can really prepare you for the things we dealt with the last two weeks of May 2013.

May 18, 2013, was the celebration of my fourteenth year with the Cleveland County Sheriff’s Office. I reflected on how much I’ve learned and how far I’ve come. When I started in 1999, I missed the historic May 3rd tornado by just a couple weeks. Since then we have had tornadoes in 2003, 2010, and 2011 in which I was in Dispatch and actively working.

The 2013 storm season had been blessedly quiet up to that point, unusual for Oklahoma. The good thing  about being in Tornado Alley is that we have some of the best meteorologists in the world right here in our own backyard. The tricky thing about severe weather is that you never know just how severe it is going to be. However, we have grown accustomed to receiving threat analysis at least a day or two ahead of a big storm. The weekend of May 17-19 was no different.

As the Communication Manager, I have learned to keep a close eye on the weather. I utilize various sources, including local meteorologists and social media. I am still learning to discern those who are imparting solid information that should be considered closely and those who are not. All sources unanimously agreed that weekend would be the weekend for significant weather…

Continue reading…

Request for Testimonials

Have you participated in a TERT Deployment? Send a brief Testimonial, to be featured in one of the monthly newsletters to

What’s Happening in Your State 

16 Deployable–23 In Progress–11 Inactive



Colorado held two training classes with Natalie Duran on May 29th & 30th. They included a Team Leader training in Chaffee County, Salida CO and a TERT Basic at Denver 911.  We welcomed 21 new TERT members and a few refreshers.  We were so happy to have Natalie here to teach and encourage us. Colorado is almost to the deployable stage.  We are waiting for final approval from the Colorado Department of Emergency Management.  It’s been a long road, with many detours, but we are finally seeing a light at the end of the tunnel.

On May 31st, Diane Russell, ENP, Colorado Co-State   Coordinator retired from Arvada PD after 37 years of service in Public Safety.  She began her career in Florida in 1976 where she worked with Indian River County Volunteer Ambulance Squad,. Her career path then took her to Vero Beach PD, Stuart PD, Martin Co SO and Jupiter PD. At Jupiter PD she served as an EMT, Dispatcher and Reserve Police Officer. After accomplishing a life long dream of living in Colorado, she retired from Arvada PD with 24 years of service, the last 12 as a Communications Supervisor.  


Diane’s retirement future is really just a reroute to another career.  She owns her own awards and  engraving business and will be concentrating on growing her business. She will also be  training and showing her Shetland Ponies with her husband and huge supporter, Kevin.  Diane will continue her involvement with the Jefferson County and Arvada Incident Management Teams and as Colorado TERT Co-State Coordinator with Cozett Davis of Grand Junction Regional Communications.


The TERT Team Leader class was hosted y NE Regional Coordinator on May 6th at Marion County SO.

Natalie Duran Just finished doing a great class in Jacksonville, Forida on June 5th. Jacksonville is in a unique position due to the fact that they will be able to render aid to their neighboring agencies in the Panhandle area and cross over to GA as well. More training coming up that way this year.

We’re about to enter the peak of the hurricane season. Any day now, your’re going to turn on the T.V. and see a weather person pointing to some radar blob out in the Gulf of Mexico and making two basic meteorological points:

1. There is no need to panic.

2. We could all be impacted.

Yes, hurricane season is an exciting time to be in Florida. If you’re new to the area, you’re probably wondering what you need to do to prepare for the possibility that we’ll get hit by “the big one.” Based on our experiences, we recommend that you follow this simple three-step hurricane preparedness plan:

Continue reading…

New Hampshire

At the January NHEDA/TERT meeting Jon Goldman, Greg Putnam, Andy Artimovich, and Tom O’Connor were selected as the committee for the second annual NHTERT Mobile Command Post Rally. After meeting in February it was discovered that last year’s location at PSTC was unavailable. The committee was on the lookout for a location that would allow for the expanded rally they were hoping for this year.

After researching locations, Pease Air National Guard Base came up on the radar. After a site visit and meeting with the “XO” (Executive Officer,) Greg Putnam and Jon Goldman thought this would be an ideal location. The committee members began soliciting past attendees as well as making new contacts for units to attend the rally.

The day of the rally was finally upon us. Many NHTERT members showed up early to help set up and get vehicles in place as they arrived. Keith Veale became the honorary staging person, and began marshaling vehicles into place as they arrived.

There was a tremendous amount of activity on base, it was “Base Clean Up Day” and the NHANG was hosting a “Make A Wish” child the same day. The NHANG had placed a large refueling plane for the “Make A Wish” child and his family, right next to the NHTERT rally. They invited all of the NHTERT attendees to tour the plane, which was fun and exciting.

Once again this year, the Derry Salvation Army Rehab unit responded to our call, providing pastries and coffee for breakfast as well as a cookout for lunch. As with the NHEDA Conference, if you left the TERT rally hungry, even with all the food that was provided, something had to be wrong.

This year’s rally brought in some new and interesting vehicles. The FEMA MERS (Mobile Emergency Response Detachment) out of Maynard MA, were very strong supporters this year with a total of five different units attending. We also saw participation from Verizon Wireless with a CROW (Cellular Repeater On Wheels) which is very different from a COW (Cell on Wheels). 

The rally was supported by 2-Way Communications, Nomad GCS and Exacom. Exacom has always supported NHEDA and NHTERT, this year was no exception. They paid for the NHTERT team shirts, as well as lanyards for the ID badges. Exacom was very grateful for the opportunity to not only support NHTERT, but to also have a table set up and network with dispatchers and other personnel who were in attendance.

The 2013 NHTERT Mobile Command Post Rally was very successful this year with a total of 24 out of 26 registered vehicles attending, and 89 out of 113 registered attendees checking in at the “Command Post.”

New York

Deployment Awareness and Team Leader training sessions were conducted in Orange County and Lewis County on May 2013 and June 2013 respectively. With the completion of these four classes, NY-TERT added 32 newly certified Deployment Awareness personnel and Team Leader personnel to the NY-TERT team. All of the classes were scheduled and instructed by D. Jeremy DeMar, RPL, ENP, Monroe County 911 Supervisor and New York State Deputy TERT Coordinator.

 Currently, the only classes scheduled for the remainder of 2013 are in New York City; sponsored by FDNY. Those dates are: Deployment Awareness (Basic) – October 1st and 3rd; Team Leader – October 2nd and 4th. Please e-mail to register for any of the classes or for more information. As always, training is being provided FREE OF CHARGE to staff members of NYS bases PSAP’s and Emergency Communications Centers.

 New York State TERT Coordinator John Merklinger, ENP and New York State Deputy TERT Coordinator D. Jeremy DeMar, RPL, ENP continue to work on the Memorandum of Agreement that will bring New York State to fully deployable status. The plan is to have this process completed by the end of 2013. 

For the most up to date information on anything NY-TERT, please visit the NY-TERT blog at “” or the NY-TERT Facebook page at “” 


We have two new TERT teams formed as of May 1st, and have been giving them a real workout as they master the fine art of tactical response.  Team 1 facilitated communications for the US Pro Cycling National Championships over Memorial Day weekend – sponsored by Volkswagen – and Team 2 is currently handling communications for our annual 9-day music festival that brings as many as 80,000 people to the riverfront each night for national headliners.  These teams are learning key aspects of a TERT deployment, such as flexibility in your work assignment or environment, operating with unfamiliar equipment, completing ICS forms and proper documentation, communicating with field responders in administrative capacities, and incident management. 

Training Schedule

Upcoming Training

TERT Team Leader

Location: NCTCOG, Arlington, Texas

Date: July 8

TERT Train the Trainer

Location: NCTCOG, Arlington, Texas

Date: July 9, July 10

TERT Basic & Team Leader

Location: OCALA PD, Marion County, Florida

Date: September 25 & 26

TERT Basic

Location: NYC

Date: October 1 and 3rd

TERT Team Leader

Location: NYC

Date: October 2nd and 4th

5 Minute Training


Hurricane Survival Kit





  1. You live in a structure with a standard building code that can withstand a hurricane.
  2. You do not live in a manufactured or mobile home.
  3. Your home is not vulnerable to storm surge or inland flooding.
  4. You have reduced the threat of falling trees by trimming and/or removing dead, dying or diseased trees.
  5. You have mitigated the effects of severe winds on your home by installing hurricane shutters on windows and bracing your garage door.
  6. You have prepared a multi-hazard Disaster Response Plan for yourself, your family, and your pets.
  7. You have prepared a Disaster Survival Kit that includes cash, two weeks supply of food, water, and one month’s supply of prescription medicines.
  8. You have identified a Safe Room within your home.
  9. You have a battery-powered radio and/or TV with extra batteries.
  10. The 2013 Hurricane Survival Guide for your area will provide you with the critical information you need to protect yourself, your family, and your property. Contact your local emergency management office.


  1. An evacuation order has been issued.
  2. You live in a structure that is not built to code.
  3. You live in a manufactured or mobile home.
  4. Your home is vulnerable to storm surge or inland flooding.
  5. You can leave early enough to meet estimated regional clearance times. It is very dangerous to be on the highway during a storm.

Continue reading…


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