National Joint TERT Initiative

Issue: 18
February 2014
In This Issue of NJTI

NJTI Panels
TERT Panels in conferences  

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Mission Statement

TERT Documents


Deployment Testimonials




I would start by saying it was a great deployment and a great learning experience in many aspects: to learn from how other centers operate and to be able to learn from those we were deployed with. 


John Paffie

Emergency Services Dispatcher

Broome County Office of Emergency Services.

Motivational Corner



If Only You Could
If your eyes could see what my ears have heard.
You would weep like me.

If your eyes could see what my ears have heard.
You would spend countless hours in your bed starring at the ceiling.

If your eyes could see what my ears have heard.
Then you would cry for the woman who is losing her husband of decades.

If your eyes could see what my ears have heard.
You would know that gunfire is always near.

If your eyes could see what my ears have heard.
That house fire would not be so spectacular.
If your eyes could see what my ears have heard
The lost child would be like one of your own.

If your eyes could see what my ears have heard
That traffic stop would not be so routine.

If your eyes could see what my ears have heard
You would understand
Author Unknown

Committee Members/Volunteers
Christine Burke
Jim Tanner
Yolanda Callaway
Brianna Fields
Lena Gribb
Michele Blais
Violet Anderson
Cozett Davis
Training Committee
Christine Burke
Lisa Fulton
Linda Davis
Jesse Creech
Brianna Fields
D. Jeremy Demar
Diane Pickering
Laura Litzerman
Jason Smith
Shantelle Oliver
 Standard Committee
Lynnette Doyal
Brian Burgamy
Linda Davis
Kimberly Burdick
Cory James
D. Jeremy DeMar
Violet Anderson
Legislative Committee
Brian Burgamy
Kimberly Burdick
Jim Tanner
D. Jeremy DeMar
Brian Burgamy
Lisa Fulton
Cristina Cabrera

Quick Links

Message from the Editor

Thank you for reading this issue of the NJTI Newsletter. Please feel free to contact me with any comments or suggestions.

Cristina Cabrera
North Central Texas Council of Governments
616 Six Flags Drive, Centerpoint Two, Arlington, TX 76011
817-695-9155 ext: 7155
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Pandemic: Coming to a PSAP near You


Local, state and national media has blasted our televisions and radios about how the 2014 flu season is not discriminating only against the elderly this year. It is attacking our young, middle-aged, and elderly. Thirty-five states have reported widespread influenza and 20 have reported high levels of influenza-like illness. Those states reporting widespread influenza were Alabama, Alaska, Arkansas, California, Colorado, Connecticut, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Dakota, Texas, Utah, Virginia, Washington, Wisconsin, and Wyoming.

With the threats of a pandemic coming to your PSAP, the question of the day is “Are you ready”?

Is your PSAP ready for a Pandemic? Can you answer yes to these key questions?

  • Does your PSAP have a Pandemic Plan?
  • Has staff been trained and educated on implementing the Plan?
  • Can you identify existing tools and resources to support the PSAP during a pandemic?
  • Are 9-1-1 personnel aware of the overall emergency action plan?
  • Have you addressed infection control training for 9-1-1 personnel
  • Have you addressed how you will staff different positions based on skill level needs?

If not, it’s not too late. Mitigation is key and if it’s predictable, it’s preventable. Preparing for Pandemic Influenza: Recommendations for Protocol development for 9-1-1 Personnel and Public Safety Answering Points, by the U.S. Department of Transportation’s can prepare your PSAP and your personnel. The document provides a framework for pandemic influenza planning and delivery of emergency care and 9-1-1 services during an influenza pandemic.   Follow the link and give your employees the tools they need to prepare for the worst and plan for success.


Continue Reading




Request for Testimonials

Have you participated in a TERT Deployment? Send a brief Testimonial, to be featured in one of the monthly newsletters to 

What’s Happening in Your State 
18 Deployable21 In Progress–11 Inactive

This is a photo of members of the Minnesota Metro Region Communications Response Taskforce (CRTF) training with the Minnesota National Guard (MNNG) in December 2013. The CRTF is an ICS trained all-hazards personnel resource to be used by an agency to assist in the field, the command post, the EOC or the PSAP. Comprised of COML’s, COMT’s and Incident Dispatchers that come from many different disciplines (LE, Fire, EMS, EM, PW, PH) as well as the MNNG, the team is a comprehensive group with plenty of depth and expertise in many areas. The CRTF serves as the MN-TERT.


During this training exercise, members were being briefed on technical equipment and capabilities of the MNNG Communications units by Sgt. Troy Tretter, who is the Interoperable Communications Manager for the Minnesota National Guard, and also member of the CRTF.


Chris Kummer

MN-TERT State Coordinator

Manager, Emergency Communications

Training Schedule
Upcoming Training

WA-TERT is currently working on preparing Mission Ready Packages (MRP) for Emergency Management in order to assist in a timely response to requests and to cut down on deployment times.  The following training is scheduled:

  • TERT Team Member:  February 20, 2014 and June 2, 2014
  • TERT Team Leader:  February 21, 2014 and June 3, 2014

The Link between Stress and Heart Disease



Ongoing stress, whether it’s from a traffic-choked daily commute, unhappy marriage, or overbearing boss, has been linked to a wide range of harmful health effects. But can stress cause heart disease? The December 2013 issue of the Harvard Women’s Health Watch looks into the connection.


There’s no question that stress can exert real health effects throughout the body-including the heart. People who’ve received traumatic news, like the death of a child, have, in rare cases, suffered immediate heart attacks. The condition is called “broken heart syndrome.” It’s much more common in women than men, even in those with no history of heart disease, says Dr. Deepak Bhatt, professor of medicine at Harvard Medical School and director of the Integrated Interventional Cardiovascular Program at Brigham and Women’s Hospital.


But what about everyday stresses, like rush-hour traffic, marriage strains, and on-the-job aggravation? The connection between these chronic forms of stress and heart disease isn’t as well defined. “I think the conventional opinion is that stress is bad for your heart, but the data are much murkier,” Dr. Bhatt says.

Stress triggers inflammation, a known instigator of heart disease, but the stress-inflammation-heart disease connection hasn’t been proven. Stress may influence heart disease in more subtle ways. It prompts some people to act in ways that increase their risk for heart disease, like turning to pizza, pie, cookies, and other comfort foods. Those high-fat, high-cholesterol foods contribute to the artery damage that causes heart attacks and strokes. Stress can also lead to other heart-damaging behaviors, such as smoking and drinking too much alcohol.


Breaking the connection is a matter of both relieving stress and managing the unhealthy habits it triggers.



NJTI-TERT Has a Board Positon Opening
If you want to be a Champion of TERT, we need you!

Deadline date is February 15, 2014 at 5:00 p.m. CST

Click here for Committee Application

Self Inventory

5 Minute Training
“Emotional Code”


911 Wellness Foundation,( founded by JIM MARSHALL is revolutionizing our world of Public Safety Dispatch. Though there are many wonderful,  websites, books, videos etc. that can help us during a crisis especially when we are deployed, 911WF is focused on us, the Public Safety Dispatch World we live in!

We are the very core of public safety, the lifeline to our community, to our field officers and department. But, more importantly you owe it to yourself, your family and loved ones.
Below is one of Jim’s thoughts on EMOTIONAL CODE… take a moment and do a self-affirmation of yours… 



“One of the key objectives of the Foundation is to change the 911 culture’s “Emotional Code”–that is, what we believe about how we should deal with vulnerable emotions, like sadness, grief, and fear. In 911, as with police, fire-fighters and paramedics/EMT, the Emo-Code has always been “JUST STUFF IT…or SHOOT, SHOVEL, AND SHUT UP”. Underneath that is two things: the need to deal with tough stuff when it happens–fair enough: we can’t break down and sob when we’re trying to get the job done! (As a crisis therapist I can’t either!) Yet there’s also a belief, as you said, that “IT IS WEAK TO FEEL ALL THAT” or “IF I LET MYSELF FEEL ALL THAT I’M AFRAID I’LL….(you can fill in the blank). I teach 911Pros that we’re not made to hold all that inside. A toxic EMO-CODE is like Golden Frog Poison (1 drop kills 20 adults). Emotion is like Ginger-ale. Imagine both of these inside a balloon you keep shaking up. What’s gonna happen? KaBOOOM! Our bodies and minds are that balloon–and eventually we end up with depression,cynicism, chronic irritability, creating relationship problems and/or self-medicating to de-stress. The Foundation supports education that teaches our 911 pros that you can re-write that Emo-Code: “IT IS OKAY, WISE TO FACE HARD EMOTIONS IN MY LIFE, AND GET SUPPORT…” …Do you think 911 as a culture does have its own EMO-CODE?”

In fact it  probably takes far more energy to beat yourself up; we know from studies that negative emotions drain out inner battery while feeling (not just thinking about) positive emotions like gratitude or love, actualy recharge our battery fuel.  Resilience-the ability to adapt, sustain, and reset after tuff stuff.  BUT! have you ever told somebody who really struggles with self-esteem that they should just be “nicer” or kinder to themselves?  A study published ths month in the journal Psychologist (Great Britain) found that while saying positive things to ourselves works for folks with good self-esteem but actually leaves folks with low self-esteem feeling worse! (see http://www.psychologytoday/…/do-selfaffirmations )


What’s the answer? First, is that you consider seeking the help you deserve and need.  If you are the friend, don’t keep trying to convince your pal their amazing.  Instead consider offering: ” I know it’s hard for you to accept positive stuff about you” and if they are really depressed, encourage him/her to try some EMDR therapy (




Take our Self Inventory


Feeling Courageous? Willing to explore your own Emo-Code? Try this self-inventory. And remember, if you want to send me a confidential email about your thoughts, feel free to do that! Remember, 911 is not only a job–it’s FAMILY! Peace to you.