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FEBRUARY  1, 2013 ISSUE: 1

 Next Generation

 9-1-1

 

SPECIAL 9-1-1 PUBLIC EDUCATION FEATURE

 
  
 
Teens and 9-1-1
It is the job of a Public Educator to enlighten, educate and impart information to the public in hopes of helping to one day, perhaps, save a life.  A topic of concern to 9-1-1 is the practice of teenagers first calling their parents in an emergency.  What should be a call placed to 9-1-1, is instead going to mom or dad.  Generally, at this point mom or dad then calls 9-1-1.   This practice is one that should be addressed with all teens.  The first call in an emergency should always be to 9-1-1!  By calling 9-1-1 promptly and providing exact location, this allows a telecommunicator to dispatch first responders quickly.  Dispatchers will stay on the line, extracting information and dispatching it to the first responders until they reach the scene.  The first responder is fully prepared when arriving to render aid.  If mom or dad calls 9-1-1 rather than the teenager, not only does this delay response time, but also may end up be the catalyst for providing incorrect information to the telecommunicators, much like the game “telephone”.  Information may have become mixed up or simply not gotten from the teenager during the call to the parent. 
Let’s all work toward educating our teenagers on this very important issue.  CALL 9-1-1 FIRST in an emergency, NOT your parents.
A recent survey also shows that 97% of teens STILL text and drive even though they know they shouldn’t.  This is a conversation that cannot be stressed enough.  DO NOT TEXT AND DRIVE!  If the temptation is too great NOT to pick up the phone while driving, have them lock the phone in the trunk during the ride.  Conversation must continue on this particular topic until the senseless deaths from texting and driving cease.  A quick second to look at the phone may cost them their lives.  DON’T TEXT AND DRIVE!
   

 

Quick Links

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PRESENTING OUR NEW WEBSITE –  
A CLEARINGHOUSE OF INFORMATION RELATING TO NEXT GENERATION 9-1-1!

www.thenew911.org

 

APCO International:

http://apcointl.org

NATIONAL EMERGENCY NUMBER ASSOCIATION

http://www.nena.org/

  

 Informational Sites

 

 

The emergence of social media has allowed information to travel between organizations and individuals almost instantly. With social media, it is now possible to have the most up to date information about TX-TERT almost as quickly as it happens, which is a must in emergency communications. For the latest news on TX-TERT training, deployments, and everything TERT like uson Facebook and follow us on Twitter.

 

 

http://www.facebook.com/pages/TX-TERT/218926018237899

https://twitter.com/TXTERT64858705

For more

 information on Texas
 Telecommunicator’s Emergency Response Taskforce (TX-TERT) please visit our website at:

www.tx-tert.org

 

 

 

For more information about CSEC 9-1-1 Program Policy Statements, please visit their website at:

 www.911.state.tx.us

  

 

UPCOMING CONFERENCES

MARK YOUR CALENDARS!  2012-2013 NENA National Event Dates:

NENA Development Conference – Feb. 10-13, 2013 – Caribe Royale – Orlando, FL

  

9-1-1 Goes to Washington – Mar. 17-20, 2013 – L’Enfant Plaza Hotel– Washington, DC

  

 

TX APCO/TX NENA 2013 Joint Conference & Awards

WHEN
Sunday, May 19, 2013  –  Wednesday, May 22, 2013

WHERE
Hyatt Regency Houston
1200 Louisana St., Houston, Texas 77002 USA

 

 

 

FOR YOUR INFORMATION

 

 

 

 

Congrats to Corsicana PD on moving to their new and improved call center. Corsicana PD added onto their existing building to create a new call center. On December 4th, 2012, Stephen and Paul with NCTCOG 911 Tech Team moved Corsicana PD’s 911 positions and backroom to the new location. The installation went smooth and the new place looks good.

 

 

 

 

UPCOMING TRAINING AT THE COG 

 

Telecommunicators Education And Management (T.E.A.M.) Training  

 

 

Crisis Communications Course

TCLEOSE Course #2120

Date: February 11-13, 2013, 8:30 a.m. – 5:00 p.m.

Cost: $60

 

SAFVIC for Telecommunicators

TCLEOSE Course #3267

Date: February 18 2012, 8:30 a.m. – 5:00 p.m.

Cost: FREE

 

Telecommunicators Role in a Disaster

TCLEOSE Course #3800

Date: February 19, 2013, 8:30 a.m. – 5:00 p.m.

Cost: $30

 

Stress Management for Telecommunicators

TCLEOSE Course #3800

Dates: February 20, 2013,  8:30 a.m. – 5:00 p.m.

Cost: $30

 

Cultural Diversity for Telecommunicators

TCLEOSE Course #3939

Dates: February 21, 2013,  8:30 a.m. – 5:00 p.m.

Cost: $30

  

Ethics for Telecommunicators

TCLEOSE Course #3920

Dates: February 22, 2013,  8:30 a.m. – 5:00 p.m.

Cost: $30

  

NCMEC: Train the Trainer

TCLEOSE Course #3619

Dates: February 25, 2013,  8:30 a.m. – 5:00 p.m.

Cost: FREE

  

NCMEC: Time to Act

TCLEOSE Course #3619

Dates: February 26, 2013,  8:30 a.m. – 5:00 p.m.

Cost: FREE

 

 

Please visit our website at: http://www.nctcog.org/cs/911/training.asp to register for upcoming classes, hotel information as well as our cancellation policy.  There is a minimum of 10 students per class for them to make.  If courses are to be cancelled you will be notified 5-10 business days prior to class.  If you have questions, please contact Laura Litzerman, ENP;

9-1-1 Operations Specialist at 817-695-9205.

 

Let us know what other courses you would like to see offered here at NCTCOG CS 911.

 

Bring a jacket for classes being held in 9-1-1 Training room.

 

 

Updates from the NCTCOG Field Specialist

Congratulations to our winners of the year!  All winners were announced at the November Supervisors Meeting.

Agency of the Year – Seagoville Police Department

 

TDD/TTY of the Year – Rockwall Police Dept with 816

Telecommunicator of the Year – Heather Doty with Greenville Police Department

 

You make us proud!  Awesome job!

 

 

                  Jason Smith, 9-1-1 Operations and Field Specialist

                  jassmith@nctcog.org

                  817-704-2525

 _______________________________________________________________________________

 Metro PCS is using store addresses for customers that do not give their address when activating service.  So if a call taker calls Metro PCS and does a trace, the address they are given

could be a store front.

ALL workstations in the NCTCOG PSAP’S need to be left in the “on” position at all times so that updates can be pushed out to them.

____________________________________________________________________________________________

  

 

 
DO YOU HAVE ARTICLES OF INTEREST TO ALL?

 

 

If you have an article that you would like to share with our newsletter recipients, please send it to Ndana@nctcog.org

 

 WELCOME NEW STAFF MEMBERS

 
We welcome new staff member, Steven Gorena.  Steven will be working as a 9-1-1 Technician in Community Services.  He was born in Irving, Texas, attended MacArthur High School and DeVry University.  He holds a BS in Network Communications Management.  In his spare time he enjoys trail running, obstacle courses, basketball and cooking! 
 
   
 
We also welcome Mike Moore, our new GIS Supervisor.  He is a native Texan, born in Dallas and attended Arlington High School in Arlington, TX.  He has a BS in Information Systems from the University of Texas at Arlington.  He is married to Erin and enjoys fitness, travel and robotics in his spare time!  

 

NCTCOG STAFF CONTACT LIST

Name

Title

Email

Phone

Christy Williams

9-1-1 Program Manager

cwilliams@nctcog.org

 

817-695-9204

Nancy Dana

9-1-1 Operations Specialist – Public Education

ndana@nctcog.org

 

817-704-5681

Sherry Decker

9-1-1 Communications Supervisor

sdecker@nctcog.org

817-695-9199

Clay Dilday

9-1-1 Technical Supervisor

cdilday@nctcog.org

817-695-9202

Steven Gorena
9-1-1 Technician

sgorena@nctcog.org 

 

817-704-5657

Laura Litzerman

9-1-1 Operations Specialist – Communications

llitzerman@nctcog.org

 

817-695-9205

Michael Moore

 9-1-1 GIS Supervisor 

mmoore@nctcog.org

 

817-704-5656

Trevor Ncube

9-1-1 Information Analyst 

tncube@nctcog.org

 

817-704-2524

Hilaria Perez

9-1-1 Program Coordinator

hperez@nctcog.org

 

817-695-9200

LeAnna Russell

9-1-1 Network Database

lrussell@nctcog.org

 

817-695-9206

Jason Smith

9-1-1 Operations – Field Specialist

jassmith@nctcog.org

 

817-704-2525

Tommy Tran

9-1-1 Technician – Network Specialist 

ttran@nctcog.org

 

817-704-7648

Stephen Williamson

9-1-1 Technician

swilliamson@nctcog.org

817-704-5647

Paul Yarbrough

9-1-1 Technical Operations Specialist

pyarbrough@nctcog.org

 

817-695-9218

http://nctcog.org/cs/911/index.asp

 

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North Central Texas Council of Governments | 616 Six Flags Drive | Centerpoint II | Regional 9-1-1 Program | Arlington | TX | 76011