TERT [Telecommunicator Emergency Response Taskforce]

TERT [Telecommunicator Emergency Response Taskforce]

APCO

APCO International

LOCATE

National Emergency Number Association

Developing a TERT Program in Your State

Who is Involved?

TERT Executive Officers Committee Members
State Office of EM Liaison
NJTI Liaison

Educate Stakeholders

Share the TERT Video

Develop a Mission Statement

Financial Assistance

Fundraisers
Grants
Funds are intended for creating, maintaining and promoting the TERT program

Develop a MOU with EM or OEP

Sample State MOU

Develop Taskforce

Educate PSAPs around state about the taskforce and its benefits to the PSAP
Database creation and process for maintenance
Member and Team Leader Training
Website creation and maintenance

Create Database

Name of PSAP
24/7/365 phone contact person
24/7/365 fax number for PSAP
Service level/type of PSAP (Fire, EMS, PD, combined or separate)
Levels of personal certifications
Type of equipment used by center (CAD, Phone, Radio, etc.)
Maximum number of communicators who may be able to respond at one time (estimate only)
Availability of specialized 'mobile' resources that could be deployed

Team Development

Review American National Standard, APCO/NENA ANS 1.105.1-2009 Standard for Telecommunicator Emergency Response Taskforce (TERT)
Determine needs of requesting agency (telecommunicators, technical, logistical, overhead staff needs, expected duration of mission, special conditions)
Request commitment of personnel from PSAP Managers
Identify Team Leader
Finalize deployment plans
Support mission needs
Assist with reimbursement
After-action reviews

Documentation

Member response form
ICS forms
FEMA forms
Surveys (requesting agency and responders)

Reimbursements

Regular and overtime pay
Expenses (food, lodging, fuel, vehicle mileage/rentals)
Reimburses by FEMA for federally declared disasters

References